At Treelogical, we strive to provide a smooth, reliable, and timely delivery experience for all our customers across India. Please read our shipping policy carefully to understand how your orders are processed and delivered.
Order Processing
- All orders are processed and dispatched on the next business day after successful order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is confirmed, you will receive an order confirmation via email or SMS.
Shipping Timeline
- After dispatch, orders are typically delivered within 3 to 5 business days.
- Delivery timelines may vary depending on your location, courier partner availability, and external factors.
- Remote or rural areas may require additional delivery time.
Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
- We may offer free shipping on select products, promotions, or minimum order values.
Delivery Locations
- We currently ship across India.
- If your location is not serviceable by our courier partners, our team will contact you to arrange an alternative solution or process a refund if necessary.
Shipping Partners
- We partner with reliable and reputed courier services to ensure your order reaches you safely and on time.
- The courier partner is selected based on your delivery location for optimal service.
Order Tracking
- Once your order is shipped, you will receive a tracking ID/link via email or SMS.
- You can track your shipment status in real-time using the provided details.
Delays in Delivery
While we aim to deliver within the promised timeframe, delays may occur due to:
- Weather conditions or natural disruptions
- Public holidays or regional restrictions
- Courier service issues
- High order volumes during peak seasons
In such cases, we appreciate your patience and understanding.
Need Faster Delivery?
If you require express or urgent delivery, please contact us before or immediately after placing your order. Our team will try to accommodate your request wherever possible.
👉 Contact us here: https://treelogical.com/contact-us/
Delivery Attempts
- Our courier partners will attempt delivery multiple times.
- If you are unavailable at the time of delivery, you may be contacted by the courier to reschedule.
- Failure to accept delivery after multiple attempts may result in the package being returned to us.
Incorrect Address or Contact Details
- Please ensure that your shipping address and contact details are accurate at the time of placing your order.
- Treelogical will not be responsible for delays or failed deliveries due to incorrect or incomplete information.
Damaged or Tampered Packages
- If you receive a package that appears damaged, tampered, or opened, please do not accept it and inform us immediately.
- If accepted, kindly record an unboxing video and report the issue within 24 hours via our contact page for quick resolution.
Lost or Missing Shipments
- In rare cases where shipments are lost in transit, we will coordinate with the courier partner to investigate.
- Once confirmed, we will offer a replacement or refund as per our policy.
Split Shipments
- In certain cases, your order may be shipped in multiple packages depending on product availability.
- You will receive separate tracking details for each shipment.
Changes & Cancellations
- Orders can only be modified or canceled before dispatch.
- Once shipped, changes in address or cancellations may not be possible.
Contact Us
For any shipping-related queries, delivery issues, or urgent requests, feel free to reach out to our support team:
👉 https://treelogical.com/contact-us/
Treelogical is committed to ensuring that your products reach you safely and on time. Thank you for shopping with us! 🌿