At Treelogical, we take utmost care in packaging and delivering our products. However, if you receive a product that is damaged or in a spilled condition, we are here to assist you.
Eligibility for Return & Refund
- Returns and refunds are only applicable if the product is received in a damaged, defective, or spilled condition.
- You must raise a request within 2 days of receiving the product.
- You are required to share clear photos or videos of the damaged or spilled product within 2 days of delivery.
- Requests raised beyond this timeframe will not be eligible for return or refund.
How to Request a Return or Refund
To initiate a request, please follow these steps:
- Visit our contact page: https://treelogical.com/contact-us/
- Share your Order ID, name, and registered contact details.
- Upload clear images or videos showing the damaged or spilled condition of the product.
Our team will review your request and respond promptly.
Important Guidelines
- An unboxing video is strongly recommended to ensure faster and smoother claim approval.
- The product should be unused and in its original packaging (if applicable).
- Claims without proper proof (images/videos) may not be accepted.
Refund Process
- Once your request is verified and approved, the refund will be initiated.
- Refunds will be processed to your original payment method.
- Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
Replacement Option
- Based on product availability, we may offer a replacement instead of a refund.
Non-Returnable Cases
Returns or refunds will not be accepted in the following cases:
- Change of mind after purchase
- Incorrect product ordered by the customer
- Minor variations in packaging or appearance
- Requests raised after 2 days of delivery
- Failure to provide photos/videos within the required timeframe
Cancellation Policy
- Orders can only be canceled before dispatch.
- Once shipped, cancellation requests cannot be processed.
Contact Us
For any return, refund, or support-related queries, please contact us:
👉 https://treelogical.com/contact-us/
We are committed to ensuring a fair and transparent resolution process for all our customers. Thank you for trusting Treelogical 🌿